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Delivery & Returns

Ferret Couture® aims to ship all items within 24 hours of order - however please refer to the individual product listing for an indication of expected delivery time. Please note that almost all our items are handmade at Ferret Couture® headquarters and delivery may take a little longer for larger items such as bedding and bags.

Ferret Couture® aims to ship all items as quickly as possible - please refer to the individual product listing for an indication of expected delivery times.

Please note that almost all our items are handmade at Ferret Couture® headquarters and delivery may take a little longer for larger items, clothing items, bedding and bags.

We aim to ship items within 24 - 48 hours (Monday to Friday). Our average delivery times are 5 7 working days (Monday to Friday). Please allow up to a week at Christmas. If the item were out of stock please allow up to 28 days for delivery. For special orders and items that are made to order please allow up to 4 weeks for delivery. For an additional charge, items may be shipped via guaranteed next day delivery. Please contact customer service at info@ferretcouture.com for more information.

Merchandise is sent by either Royal Mail Recorded, Royal Mail Special Delivery (where requested and paid for), or by DPD depending on the size and value of the goods.

Postage & Packing:
Standard UK 4.95
Europe 15.00
USA, Australia and rest of the world 20.00

For your protection, items are shipped using Royal Mail Signature Service. If someone will not be at your shipping location to sign for your package, we suggest you have your package shipped to your workplace, or a location where someone can sign for your package. If you would like your package to be left without a signature, please contact customer service at info@ferretcouture.com Please understand that Ferret Couture cannot be responsible for the loss or damage of packages delivered without a signature

Returns Policy:
If any Ferret Couture® purchase fails to meet your expectations, simply return it to us in its original, unused condition and we will issue you with an exchange, credit note or refund. Returns will be accepted as long as the item is returned to us within 10 days of purchase.Items must be clean and free of animal residue or any signs of wear, or we may refuse to issue credit. All returns should be clearly marked with your name, address and order number. We cannot accept liability for non receipt of returned goods and recommend that you use a secure postage method, such as recorded delivery. This way you will be able to trace your delivery. All goods should be returned to the following address: -

Ferret Couture®
95 Ditchling Road
Brighton
BN1 4ST
United Kingdom

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